Frequently Asked Questions

Pay by mail: 61149 S HWY 97 PMB 611 Bend, OR 97701

Pay by auto billing or set up bill pay with your bank. Most of our customers use our Free Premier Club Membership: Emove (our online payment service).

Pay in person: Use our drop slot in the office door for non-cash payments.

Pay by telephone: Call the office number and we can process your credit/debit card payment by phone.

No.

Currently we do not sell moving supplies.

Unlike many facilities, we allow you to use your own lock. We also have locks available to purchase directly from us.

No. You are the only one with access to your unit.

No.

Our storage units are certainly capable of storing automobiles and boats. We do offer outdoor parking space for larger boats and RV’s.

A 14 day vacate notice is required. Please let us know on your move out day in order to release your unit. When you vacate your unit be sure the unit is left unlocked and clean.

Daily, from 5:30am to 10pm.

We are available by appointment only. Contact us to make an appointment.

Call for assistance during regular business hours. If you lose your key, we can remove your lock free of charge and you can purchase a replacement one from Brosterhous Storage.

We no longer offer Safestor insurance but would be happy to direct you to an insurance provider of your choice.  We suggest looking at your home owner's policy or purchase very reasonable insurance from http://tenantone.com/rates.

You will need to provide a valid, government-issued form of identification (e.g. driver’s license, state ID or passport).

Yes, we have a small flatbed dolly available for patron use.

You may reserve an unit by telephone, then come into the office to sign your rental contract, etc.

No.